Bernard Marr's Future of Business & Technology Podcast
The Increasingly Important Role of AI in Customer Experience
February 09, 2023
Bernard Marr
The Increasingly Important Role of AI in Customer Experience
Bernard Marr's Future of Business & Technology Podcast
More Info
Share
Bernard Marr's Future of Business & Technology Podcast
The Increasingly Important Role of AI in Customer Experience
Feb 09, 2023
Bernard Marr
In this conversation, we explore the role of AI in customer experience (CX), in particular, how we ensure, that in a digital future, AI helps to deliver positive experiences for both customer service agents and customers, alike. I am joined by Einat Weiss, Chief Marketing Officer at NICE
In this conversation, we explore the role of AI in customer experience (CX), in particular, how we ensure, that in a digital future, AI helps to deliver positive experiences for both customer service agents and customers, alike. I am joined by Einat Weiss, Chief Marketing Officer at NICE