Bernard Marr's Future of Business & Technology Podcast

The Increasingly Important Role of AI in Customer Experience

February 09, 2023 Bernard Marr
Bernard Marr's Future of Business & Technology Podcast
The Increasingly Important Role of AI in Customer Experience
Show Notes

In this conversation, we explore the role of AI in customer experience (CX), in particular, how we ensure, that in a digital future, AI helps to deliver positive experiences for both customer service agents and customers, alike. I am joined by Einat Weiss, Chief Marketing Officer at NICE